Executive – Dispatch & MIS

Role: Executive – Dispatch & MIS
Experience required: 02-4 Years
Job Location: Panipat
No. of Positions: 1 No
Employment Type: Full-time
Qualification: Must be a Commerce Graduate from a reputed University.

Mandatory Skill-Sets:

1. Clear, effective communication skills with the ability to communicate internally and externally.
2. Able to prioritize incoming requests based on sales and customers’ needs.
3. Analyze situations quickly and objectively and determine proper course of action.
4. Fluency in English is a must and able to communicate in Hindi also.
5. Ability to multi-task.
6. Strong customer service and retention skills required.
7. Must be a team player with good all round internal & external communication skills in a pressured environment.
8. Tally ERP & SAP knowledge will be added advantage.
9. Good knowledge of MS-Excel.

Roles & Responsibilities:

1. To manage the order cycle, processing in a timely and accurate manner.
2. Ensuring items are included on maintenance schedules, renewed and billed as required.
3. One of the main functions includes overseeing day-to-day order operations such as verifying customer information, checking inventory numbers, and using operating procedures.
4. Should create processing schedules, track and report operating expenses, and deliver detailed reports.
5. Will be point of contact for issue-escalation.
6. Providing contact point/knowledge base for sales team, internal/external customers in all aspects of administration and support as required.
7. Must follow all organizational privacy rules to ensure customers’ personal information is protected.
8. Prepare and submit reports on work activities.
9. Ensure that work orders are complete and accurate.

Salary: As per company standards.
Travel: Candidate should be flexible and ready to travel anywhere.